Customer Support
AI Support
SupportAI resolves customer questions grounded in your knowledge base, cites its sources, and escalates to a human whenever its confidence is low or the request is high-risk — it is built to know what it doesn’t know.
What SupportAI does
- Answer customer questions using your knowledge base
- Cite the source behind every answer
- Escalate to a human when confidence is low or the request is sensitive
- Keep conversation history and context across a support thread
Business outcomes
- Common questions get answered around the clock
- Escalations reach a human with full context already gathered
High-risk actions this role could take are routed to the Approval Center for a human to review before they execute.
Skills & integrations
SupportAI typically connects to these tools once installed on your workspace.
Company Email (SMTP)
Send email from your own company mailbox — your domain, Google Workspace, Microsoft 365 or any mail host — over standard SMTP, with no provider app setup required.
View integrationSlack
Post messages to Slack channels on behalf of an AI Employee.
View integrationJira
Create, read, list, and transition issues in Jira projects.
View integrationAI Customer Support Manager (Chatwoot)
Reply to customer support conversations via the self-hosted Chatwoot agent bot.
View integrationExample workflow: Support triage
- 1A new support ticket comes in
- 2SupportAI searches your knowledge base for relevant context
- 3It drafts a grounded reply — or says the context is insufficient and suggests escalation
- 4The draft is logged for review